Refund and Returns Policy

Overview

Our refund and returns policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, the product must be unused, unopened, and in the same condition as received. It must also be in its original packaging.

To complete your return, we require a valid receipt, invoice, or proof of purchase.

Please do not send your purchase back to the manufacturer.

Return Duration

Customers can request a return within 30 days from the date of delivery.

Once the return request is approved, the customer must ship the product back to us within 7 days of approval.

Returned products will be inspected after delivery. Refund or exchange approval will depend on the condition of the returned item.

Cancellation Policy

Orders can be cancelled before they are shipped.

To cancel an order, customers must contact us at [email protected] with their order details.

Once the order has been shipped, it cannot be cancelled. In such cases, the customer may request a return after receiving the product, subject to our return policy.

For prepaid cancelled orders, the refund will be processed to the original payment method after confirmation of cancellation.

Refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7 to 10 business days.

Shipping charges, if applicable, are non-refundable.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again.

Then contact your credit card company or payment provider, as it may take some time before the refund is officially posted.

You may also contact your bank, as processing times can vary.

If you have completed all these steps and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items, discounted items, or promotional products are not eligible for refund unless they are defective or damaged.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange the product for the same item, please email us at [email protected] and send the item to:

Shiv Colony, Sohna, Gurugram, Haryana – 122103

Shipping Policy

Orders are usually processed within 1 to 2 business days after confirmation.

Estimated delivery time is 3 to 7 business days, depending on the delivery location and courier availability.

Delivery timelines may be affected due to courier delays, weather conditions, public holidays, or other unexpected circumstances.

Shipping Returns

To return your product, please send it to:

Shiv Colony, Sohna, Gurugram, Haryana – 122103

Customers are responsible for paying return shipping costs. Return shipping charges are non-refundable.

If a refund is approved, the cost of return shipping may be deducted from the refund amount, where applicable.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

Contact Us

For cancellation, return, refund, or exchange-related queries, please contact us at:

Email: [email protected]
Address: Shiv Colony, Sohna, Gurugram, Haryana – 122103